Terms & Conditions

1. Definitions

• "Horolune" / "we" / "us" / "our" — the watch repair and restoration workshop trading as Horolune, located at 203 Thanon Si Lom, Bang Rak, Bangkok 10500, Thailand.
• "Services" — crown and stem repair, case polishing and refinishing, water-resistance testing, and any related work carried out by Horolune on a watch brought in by the customer.
• "Customer" / "you" — any person who submits an enquiry through the website, contacts Horolune directly, or leaves a watch in our care for service.
• "Watch" / "Item" — any timepiece or related component submitted to Horolune for inspection, assessment, or repair.
• "Agreement" — these Terms and Conditions together with any written or email confirmation of a specific service job.
• "Website" — the pages and content at horolune.blog.

2. Acceptance of Terms

By using this website or by leaving a watch with us for any service, you confirm that you:

• Are at least 18 years of age, or have the consent of a parent or legal guardian
• Have the legal capacity to enter into a binding agreement
• Have read and agree to these Terms and Conditions
• Are the lawful owner of the watch submitted for service, or have the owner's authorisation to submit it

3. Service Description

Horolune provides specialist watch repair and restoration services from our workshop in Bangkok, Thailand. Current services are crown and stem repair (฿ 3,800), case polishing and refinishing (฿ 9,500), and water-resistance testing (฿ 28,000). Pricing and service availability are subject to change; the price confirmed in writing at the time of job acceptance applies to that job.

Services are provided in-person at our Bangkok workshop. We do not currently offer postal repair services. Geographic scope is limited to customers able to deliver and collect in person, or through a representative in Bangkok.

4. User Responsibilities

• Provide accurate information about the watch and any known history relevant to the service requested
• Disclose any prior repairs, modifications, or non-original components before work begins
• Collect the watch within 30 days of notification that work is complete; uncollected items after 90 days may be subject to storage fees
• Not submit watches that are subject to theft or legal dispute
• Use the website lawfully and not attempt to interfere with its operation

5. Intellectual Property

All text, images, design, and content on the Horolune website are the property of Horolune or used under licence. You may view and print pages for personal, non-commercial use only. Reproduction, redistribution, or commercial use requires written permission.

Nothing in these terms transfers ownership of any intellectual property to you. Watch brands, trademarks, and manufacturer names referenced on this website are the property of their respective owners and are used for identification purposes only.

6. Payment & Pricing

• All prices are stated in Thai Baht (฿) and include applicable taxes unless stated otherwise
• A written estimate is provided before any work begins; work does not start without your agreement
• If unforeseen complications arise during a repair, we will notify you and provide an updated estimate before proceeding
• Payment is due on collection of the watch; we accept cash and major debit/credit cards
• Parts sourced specifically for your watch are non-returnable if you decline the repair after parts have been ordered; such costs may be charged
• There is no charge for an initial assessment unless a formal written report is requested

7. Service Terms

• Scope: Work is limited to the service agreed in writing. Any additional work identified during the repair will be discussed with you before being carried out.
• Timelines: Estimated completion times are given in good faith. Delays caused by parts availability, unforeseen complications, or circumstances outside our control do not constitute a breach of agreement.
• Water-resistance testing: Our testing confirms the watch's condition at the time of testing. We are not responsible for seal failures resulting from subsequent handling, impact, or ageing.
• Case polishing: Polishing removes a small amount of material. We take care to preserve original dimensions, but cannot guarantee that polishing will not alter the character of heavily worn cases. You accept this risk by commissioning the service.
• Vintage and rare watches: Some parts may be unavailable or difficult to source. Where an exact match cannot be found, we will inform you and discuss options. We do not substitute parts without agreement.
• Care of item: Watches in our care are stored securely. We carry appropriate workshop insurance, but recommend that valuable watches remain covered by the owner's insurance policy during the service period.

8. Disclaimers

The information on this website is provided for general reference. We do not make representations about the suitability of any watch for a particular activity, environment, or purpose.

Results of watch repair work depend on the condition of the item, the availability of parts, and factors that may not be apparent until the watch is opened. We do not guarantee specific outcomes. Where a repair is not viable, we will tell you before work begins.

9. Limitation of Liability

To the extent permitted by Thai law, our total liability for any claim arising from our services is limited to the amount paid by you for the specific service that gave rise to the claim.

We are not liable for indirect, consequential, or incidental losses, including loss of use, sentimental value, or third-party claims. We are not liable for pre-existing defects, hidden damage uncovered during repair, or deterioration caused by the age and condition of the watch itself.

Force majeure: we are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, flooding, government restrictions, or disruptions to supply chains.

10. Indemnification

You agree to indemnify Horolune against any claims, damages, or costs arising from your breach of these terms, your provision of inaccurate information, or your submission of a watch to which you do not have lawful title.

11. Termination

Either party may withdraw from a service agreement before work has commenced without penalty. Once work is underway, reasonable costs for labour and any parts already ordered may be charged.

Clauses relating to intellectual property, limitation of liability, indemnification, and dispute resolution survive any termination of this agreement.

12. Dispute Resolution

These terms are governed by the laws of the Kingdom of Thailand. If you have a concern, please contact us at [email protected] — we will aim to resolve it informally within 14 days.

If informal resolution is not possible, disputes shall be submitted to the exclusive jurisdiction of the courts of Bangkok, Thailand. Thai Consumer Protection Board procedures apply where relevant under the Consumer Protection Act B.E. 2522.

13. General Provisions

• Entire agreement: These terms, together with any written job confirmation, constitute the full agreement between us for the relevant service.
• Severability: If any provision is found to be unenforceable, the remaining provisions continue in full effect.
• Waiver: Failure to enforce any provision does not constitute a waiver of that provision.
• Assignment: You may not transfer your rights under these terms without our written consent. We may assign our rights in the event of a business transfer.
• Notices: Formal notices should be sent in writing to 203 Thanon Si Lom, Bang Rak, Bangkok 10500, or by email to [email protected].

14. Changes to These Terms

We may update these terms from time to time. The revised version will be posted on this page with an updated "Last updated" date. Continued use of our website or services after changes constitutes acceptance. For material changes, we will note the update on our homepage for 30 days.

15. Contact